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Of course we offer you new products with one year warranty.
Sometimes we may sell used equipment but then it will be clearly visible you
are buying an used product. The warranty on used products is 3 months.
When you have a product which is broken, you first check the manual (if any),
install the software again, visit the support site of the manufacturer and look
if this solves your problem. 70% of all problems can be fixed by doing this. If
we receive a product which is functioning well, we will charge you for the
costs of the support department and the shipping costs.
If you return your product, then you can ship it to us with a copy of your
invoice and a filled out return-form. You can download the return-form here.
Please be aware that if you don't insure your shipment, no one can be held
responsible if your shipment gets lost. Always put back all manuals, software
and cables in the products.
Always check if your package is complete with manuals, software and cables. If
the manufacturer decides to replace your product, we won't have to wait until
you've sent the rest of the parts.
If you have problems with your product, we will ask you to send us an email with
your complaints instead of calling us. This gives us the time to search for a
solution of your problem. You can send an email to: info@tomtomexpert.com, always
include your customer information, date of purchase & invoice number.
We ship to all countries inside the EU (European Union).
Your order will be send as soon as your payment is received, when the products
you have ordered are in stock. You will receive an email when your order has
been sent.
Note! When the payment has been debited from your own bank account, it doesn’t
mean the payment has already been credited to the bank account of TomTomExpert,
not even if the payment has been done through the internet.
You can pay by bank transfer in advance, PayPal and the following credit cards:
Visa, Mastercard and American Express (Amex).
Note! It is possible that we request you for more information about the used
credit card. We do this to prevent fraud.
We use PayPal as service provider who handles payments through credit cards. We
have chosen PayPal because this is a well-known and reliable company.
Note! You don’t have to be registered at PayPal to pay with your credit card.
If you want to pay with your creditcard you have to choose in the Paypal screen "No Paypal account? Click here", sometimes the text is shown in Dutch then the text is "Geen Paypal account? Klik hier". You come in the Paypal screen after you click Paypal when you choose how to pay at the checkout.
When you have placed an order, you will receive a confirmation email. In this
email you will find the account data. If you don’t have this email at hand, the
data are:
Best Experts in Groningen, The Netherlands
Bank account number: 50.63.64.933
If you are paying from abroad, you also need the following data:
BIC Code: PSTBNL21
(this is the bank code for payments from abroad)
IBAN Code: NL32PSTB0004471056
(this is the international account number which is linked to the account of
TomTomExpert)
Always mention your order number with your payment, you will receive this by
email. Without this order number it takes more time before we can send you your
shipment.
Attention!
When your payment is debt of your bank account, it doesn’t mean that the
payment already is received by Best Experts. Most of the time it will take up
to 3 days to receive a foreign bank transfer, even if it is done by Internet
banking.
With your order you have received a return form. If you have lost it or we
accidentally didn’t send it, you can download it here <link> In this
return form we mention what you should do.
Make a new order, fill out your personal data and send it again. In the field
“details” you fill out that you already placed an order today. If you order the
same day twice or more, you only have to pay one time for shipping costs. This
only applies when you pay in advance. As PayPal is an automated process, Paypal
is excluded from this service.
You can do this by going to “my account” and log in. You then will be linked to
a page where, at the bottom, you can change your data.
You can do this by going to “my account” and log in. You then will be linked to
a page where, at the bottom, you can change your data.
Go to “my account”, at “log in” is mentioned: forgot your password? Click on the
link and enter your email address, you will receive an email with your password
a.s.a.p.
If you have a complaint we really would like to be informed. Only by expressing
your complaint we can help you and improve our website and service. You can
send an email to info@TomTomExpert.com
attn. Management or write a letter to:
TomTomExpert
Attn. Management
P.O. Box 1503
NL-9701 BM Groningen
The Netherlands
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